IT & Operations
Your CMDB is right 60% of the time. The rest is fiction.
of the workweek goes to manual asset management. Spreadsheets, emails, and systems that don't talk to each other.
Source: GroWrk, Future of IT Lifecycle Management (2025)
Lifecycle management automates the physical device lifecycle and keeps your CMDB current, without manual work.
Sound familiar?
43% of IT teams track devices in spreadsheets
56% don't manage the full asset lifecycleIvanti surveyed 1,600 IT professionals. 25% spend hours per week on manual inventory. 50% waste time on devices they didn't know were still under warranty. And 60% lack basic data like purchase date and contract details.
75% get no value from their CMDB
Average CMDB accuracy: around 60%Gartner concludes that three out of four CMDB implementations fail. The cause: manual entry and poor integration with source systems. The result: duplicates, stale records, and shadow IT that stays invisible.
Integration without a big project
IT already runs Entra ID, Intune, Topdesk or ServiceNowThe last thing you want is a system that replaces your stack. You want something that fits in, without months of implementation. And that works standalone on day 1.
Hardware tickets cost 7x more than self-service
Self-service costs €1.70 per contact, a service desk ticket €12.50Hardware requests, replacements and status questions are repetitive tickets that load your service desk. At 500 employees, shifting to self-service already saves thousands of euros per month.
How lifecycle management solves this
A CMDB that maintains itself
Every lifecycle action (order, delivery, repair, return) flows into the CMDB automatically. No manual entry, no backlog. Every change is logged with timestamp and owner.
Integration, not replacement
The platform connects with your existing tools: Entra ID, Intune, Topdesk, ServiceNow, AFAS and more. IT keeps control over software and configuration. The portal manages the physical lifecycle. Two systems, each with its own job.
Start without integrations
You don't have to wait for connectors. The platform works standalone on day 1. Email notifications, portal access for employees, and a CMDB that starts recording right away. Integrations come in when they add value.
Self-service for hardware
Because orders, replacements and returns run through the portal, most hardware-related tickets disappear. Employees serve themselves. IT only sees the exceptions.
IT processes touch the whole organisation
A current CMDB is the foundation for compliance, cost control and sustainability. Lifecycle management connects IT with the rest.
Conversation
We discuss your situation, current challenges, and what lifecycle management can deliver.
Setup
The platform is configured for your organisation. Device policy, integrations, and processes.
Operational
From day 1, orders, returns, repairs and replacements are processed automatically.
See also: CFO | HR |IT| CIO | Sustainability
Want to see what this looks like for your organisation?
We're happy to think along.
Do you already have an IT vendor? Ask them about lifecycle management. We support your vendor with the platform and the expertise to set this up for you.
Mark Leemans
Co-founder, Afterservice